GENERAL TERMS AND CONDITIONS
AND CUSTOMER INFORMATION
We attach great importance to the protection of your data and the protection of your privacy.
In the following we therefore inform you about the collection and use of personal data when
using our website.
I. General Terms and Conditions
§ 1 Basic provisions
(1) The following terms and conditions apply to all contracts that you conclude with us as the
provider (PlusMX) via the Internet site shop.plusmx.de Unless otherwise agreed, the inclusion
of any own terms and conditions used by you is excluded.
(2) Consumer in the sense of the following regulations is any natural person who concludes a
legal transaction for purposes which can predominantly be attributed neither to his
commercial nor to his self-employed professional activity. Entrepreneur is any natural or legal
person or a partnership with legal capacity that acts in the exercise of its independent
professional or commercial activity when concluding a legal transaction.
§ 2 Conclusion of the contract
(1) The object of the contract is the sale of goods.
(2) Already with the listing of the respective product on our website, we submit to you a
binding offer to conclude a contract under the conditions stated in the item description.
(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the “shopping cart”. Via the corresponding
button in the navigation bar you can open the “shopping cart” and make changes there at any
time. After opening the page “Checkout” and entering the personal data as well as the
payment and shipping conditions, all order data will be displayed again on the order overview
page. If you use an instant payment system as payment method (e.g. PayPal / PayPal Express,
Amazon-Payments, Postpay, Sofort), you will either be taken to the order overview page in
our online shop or you will first be forwarded to the website of the provider of the instant
payment system. If you are forwarded to the respective instant payment system, make the
appropriate selection or enter your data there. Finally you will be redirected back to our online
shop to the order overview page. Before submitting your order, you have the option of
checking all details again, changing them (also via the “back” function of the Internet
browser) or cancelling the purchase. By sending the order via the button “order with
obligatory payment” you declare the legally binding acceptance of the offer, whereby the
contract is concluded.
(4) Your enquiries regarding the preparation of an offer are non-binding for you. We will
make you a binding offer in text form (e.g. by e-mail), which you can accept within 5 days.
(5) The processing of the order and transmission of all information required in connection
with the conclusion of the contract is partially made by automated e-mail. You must therefore
ensure that the e-mail address you have provided us with is correct, that the receipt of e-mails
is technically ensured and, in particular, that SPAM filters do not prevent it.
§ 3 Customized goods
(1) You shall provide us with the appropriate information, texts or files required for the
individual design of the goods via the online ordering system or by e-mail at the latest
immediately after conclusion of the contract. Our possible specifications regarding file
formats must be observed.
(2) You undertake not to transmit any data with content that infringes the rights of third
parties (in particular copyrights, name rights, trademark rights) or violates existing laws. You
expressly release us from all claims from third parties asserted in this connection. This also
applies to the costs of legal representation required in this context.
(3) We do not check the transmitted data for correctness and assume no liability for errors.
(4) Insofar as stated in the respective offer, you will receive a proof template from us which
you must check immediately. If you agree with the design, release the proof template for
execution by countersigning in text form (e.g. e-mail). The execution of the design work will
not take place without your approval. You are responsible for checking that the proof template
is correct and complete and for notifying us of any errors. We assume no liability for
§ 4 Right of retention, reservation of title
(1) You may only exercise a right of retention insofar as it concerns claims from the same
(2) The goods shall remain our property until the purchase price has been paid in full.
(3) If you are an entrepreneur, the following shall also apply:
a) We retain title to the goods until all claims arising from the ongoing business relationship
have been settled in full. Before transfer of ownership of the reserved goods, pledging or
transfer of ownership by way of security is not permitted.
b) You may resell the goods in the ordinary course of business. In this case, you hereby assign
to us all claims in the amount of the invoice amount payable to you from the resale; we accept
the assignment. You are further authorized to collect the claim. If you do not meet your
payment obligations as required, however, we reserve the right to collect the claim ourselves.
c) If the reserved goods are combined and mixed, we shall acquire co-ownership of the new
item in the ratio of the invoice value of the reserved goods to the other processed items at the
time of processing.
d) We undertake to release the securities to which we are entitled at your request to the extent
that the realisable value of our securities exceeds the claim to be secured by more than 10%.
The choice of the securities to be released shall be incumbent upon us.
§ 5 Warranty
(1) The statutory legal liability for defects is applicable.
(2) As a consumer, you are requested to check the item immediately upon delivery for
completeness, obvious defects and transport damage and to notify us and the carrier of any
complaints as quickly as possible. If you do not comply with this, this will have no effect on
your statutory warranty claims.
(3) If you are an entrepreneur, other warranty provisions than the aforementioned shall apply:
a) Only our own details and the manufacturer’s product description shall be deemed agreed as
the properties of the item, but not other advertising, public recommendations or statements by
b) In the event of defects, we shall, at our discretion, provide a remedy by repair or
replacement. If the remedy of the defect fails, you may, at your choice, demand a price
reduction or withdraw from the contract. The remedy of the defect shall be deemed to have
failed after a second unsuccessful attempt, unless something else results, in particular, from
the nature of the object or the defect or other circumstances. In the event of repair, we do not
have to bear the increased costs incurred by the transport of the goods to a place other than the
place of performance, provided that the transport does not correspond to the intended use of
c) The warranty period is one year from delivery of the goods. The time limit reduction shall
not apply to:
culpably caused damages attributable to us from injury to life, limb or health and in the case
of other damages caused intentionally or by gross negligence; insofar as we have fraudulently
concealed the defect or assumed a guarantee for the quality of the item; in case of items which
have been used for a building in accordance with their customary manner of use and have
caused its defectiveness; in case of statutory claims for recourse which you have against us in
connection with rights in respect of defects.
§ 6 Applicable law
(1) German law shall apply. In the case of consumers, this choice of law shall only apply
insofar as the protection granted by mandatory provisions of the law of the country of the
consumer’s habitual residence is not thereby withdrawn (principle of favourability).
(2) The provisions of the UN Convention on Contracts for the International Sale of Goods
shall expressly not apply.
II. Customer information
1. Identity of the seller
Karl- Liebknecht Str. 6
Phone: +49(0) 152 124 92 641
Phone: +49(0) 152 227 33 604
Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (OS
platform), available at https://ec.europa.eu/odr.
2. Information on the conclusion of the contract
The technical steps for the conclusion of the contract, the conclusion of the contract itself and
the possibilities for correction shall be carried out in accordance with the provisions
“Conclusion of the contract” in our General Terms and Conditions (Part I).
3. Contract language, contract text storage
3.1. The contract language is German.
3.2. The complete contract text is not stored by us. Before sending the order via the online
shopping cart system, the contract data can be printed or electronically saved via the browser’s
print function. After receipt of the order by us, the order data, the legally required information
for distance selling contracts and the General Terms and Conditions will be sent to you again
3.3. If you request an offer outside the online shopping cart system, you will receive all
contract data in text form as part of a binding offer, e.g. by e-mail, which you can print out or
4. Codes of conduct
4.1. We have subjected ourselves to the buyer’s seal quality criteria of the Händlerbund
Management AG and the associated Ecommerce Europe Trustmark Code of Conduct, which
is available for review at:
5. Essential characteristics of the product or service
The essential characteristics of the product and/or service can be found in the respective offer.
6. Prices and payment methods
6.1. The prices quoted in the respective offers as well as the shipping costs represent total
prices. They include all price components including all applicable taxes.
6.2. The shipping costs are not included in the purchase price. They can be accessed via an
appropriately designated button on our website or in the respective offer, are shown separately
in the course of the ordering process and are to be borne additionally by you, unless delivery
free of shipping costs is provided.
6.3. The payment methods available to you are indicated under a correspondingly marked
button on our website or in the respective offer.
6.4. Unless otherwise stated for the individual payment methods, the payment obligations
from the concluded contract are due immediately.
7. Terms of delivery
7.1. The terms of delivery, the delivery date as well as any existing delivery restrictions can
be found under an appropriately marked button on our website or in the respective offer.
7.2. If you are a consumer, it is regulated by law that the risk of accidental loss and accidental
deterioration of the sold goods during shipment only passes to you upon delivery of the
goods, regardless of whether the shipment is insured or uninsured. This does not apply if you
have independently commissioned a transport company not named by the entrepreneur or
another person designated to carry out the shipment.
If you are an entrepreneur, delivery and dispatch are at your risk.
8. Legal liability for defects
Liability for defects shall be governed by the “Warranty” provision in our General Terms and
Conditions (Part I).
These general terms and conditions and customer information were prepared by the lawyers
of the Dealer Association, who specialise in IT law, and they are continuously checked for
legal conformity. The Händlerbund Management AG guarantees the legal validity of the texts
and is liable in the event of warnings. Further information can be found on: